FAQ

01.

How does Finetuning work?

When you reach out to us for Fine-Tuning Service, we schedule an e-meet with you where you specify your needs. Once we understand exactly what you're looking for, we share the quote with you in less than 24hrs. If its a GO from your end, we go ahead with the fine-tuning procedure. You will have complete support and assistance from us through-out the process for all your queries.

02.

How does Cloud and Database service work?

Our cloud and database solutions are currently only available on demand. Once you send a request, we communicate with you to understand your requirements and provide the best solutions!

03.

How does Clip Cloud work?

Clip Cloud is our subscription-based cloud collaboration service for creative teams. Please contact us to know more about our plans and pricing – including the discounts on our other services that come with your subscription.

04.

How do you deliver the private deployment solutions?

For private deployment solutions, there are two ways:
1. When you want us to create the deployment and also manage it for you: We will build the solution, deploy it, and once you are satisfied with the solution, we will move to constant AI Powered Monitoring for your deployments.
2. When you just need the solution: We will build the solution for you and help you deploy it on your prefered cloud service / personal servers.

05.

Do I need to make an appointment?

Send us an email at hello@deepnight.tech and you'll recieve the calender link to schedule your appointment.

06.

Is there a cancellation fee and when does it apply?

Yes! There are cancellation fees. The fee depends on the service you opted.
The cancellation fees is only implemented once we have shared the quote with you and its's a "GO" from your end.
The cancellation fee varies depending on the service you chose and the time spent.

07.

When do I have to confirm by?

We keep a ticket active for 7 days after sharing the quote with you. If you want to go ahead with the service, you must confirm within 7 days.

08.

Do you have a rate card? How much does your service cost?

There's no rate-card! In the world of AI, the cost varies heavily as it depends on several factors.

09.

Can you transfer any files?

Absolutely! If you have a solution or data stored which you need to move to our solution, we will handle it for you!

10.

How do you manage security and privacy?

Don't worry about that! We'll take care of it. If you are using some other cloud provider, we can help with that too.